Last updated: 04/02/2025
Welcome to Retreats Albania (“Company,” “we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website https://retreatsalbania.com (the “Site”) and when you use our services, including retreat bookings, event participation, and communications with us.
By using our website and services, you consent to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We collect various types of information in order to provide and improve our services.
1.1. Personal Information
When you interact with us, you may provide the following types of personal information:
- Contact Information: Name, email address, phone number, and mailing address.
- Booking Information: Retreat preferences, accommodation requests, and payment details.
- Communication Information: Messages, inquiries, and feedback that you send us via forms, email, or chat.
- Social Media Information: If you interact with us on social media or log in via social accounts, we may collect your public profile details.
1.2. Non-Personal Information
We also collect non-personal information about how visitors interact with our website:
- Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, and the date/time of your visits.
- Cookies & Tracking Technologies: Small data files stored on your device that help improve your experience on our website. See Section 6 for more details.
2. How We Use Your Information
We use your information to:
- Provide, manage, and improve our website and services.
- Process retreat bookings, payments, and confirmations.
- Communicate with you regarding your retreat, updates, and customer support.
- Personalize your experience and offer tailored content.
- Conduct analytics to understand trends and improve our offerings.
- Comply with legal obligations and protect against fraud or misuse.
We do not sell or share your personal information with third parties for their marketing purposes.
3. How We Share Your Information
We may share your information in the following circumstances:
- Service Providers: With trusted third-party vendors (e.g., payment processors, booking platforms) to help us deliver our services.
- Legal Compliance: If required by law or government authorities to comply with legal obligations.
- Business Transfers: In the event of a merger, sale, or business restructuring, your information may be transferred.
We ensure that any third-party partners protect your data in compliance with privacy laws.
4. Data Security
We implement reasonable security measures to protect your information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.
5. Your Rights & Choices
Depending on your location, you may have the following rights regarding your personal data:
- Access & Correction: You can request access to your personal data and update inaccuracies.
- Deletion: You can request that we delete your personal data, subject to legal limitations.
- Opt-Out: You can unsubscribe from marketing emails at any time by clicking “Unsubscribe” in the email.
- Cookies Control: You can disable cookies through your browser settings.
To exercise these rights, contact us at [insert contact email].
6. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience.
- Essential Cookies: Necessary for website functionality.
- Analytics Cookies: Help us understand website usage.
- Marketing Cookies: Used for targeted advertising (if applicable).
You can manage cookie preferences via your browser settings.
7. Third-Party Links & Services
Our website may contain links to third-party websites (e.g., social media, booking platforms). We are not responsible for their privacy practices, so we encourage you to read their policies before providing any personal information.
8. GDPR Compliance (For EU Users)
If you are located in the European Economic Area (EEA), we process your personal data under GDPR guidelines.
- Legal Basis for Processing: We collect and process your data based on consent, contract necessity, legal obligations, or legitimate interests.
- Data Transfers: If we transfer your data outside the EEA, we ensure appropriate safeguards are in place.
You have the right to lodge a complaint with your local data protection authority if you believe your privacy rights have been violated.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. If changes are significant, we may notify you by email or other means.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
📧 Email: [email protected]
🌍 Website: https://retreatsalbania.com